Return Policy


Refunds, Returns, and Subscription Cancellations Policy

We hope you love our products and services as much as we do. Should you change your mind, here are our Return Policy for different product categories.  
Product Category Refund Status Request for Refund within the window of approval Condition of Refund
Final Sale items Non-refundable
Digital downloads Non-refundable
Gift Cards Non-refundable
Food or perishable Items Refundable under specific conditions within 7 business days upon receipt of goods Original condition (seal not opened or tampered)
Personal Care (Intimate items, sanitary goods, cosmetics, etc) Refundable under specific conditions within 7 business days upon receipt of goods Original condition (seal not opened or tampered)
Books Refundable under specific conditions within 7 business days upon receipt of goods Rate of Refund depends on the condition of the book returned
 

Non-Refundable Items

Sorry, there is no refund for final sale times, digital downloads, and gift cards.

Refund for Food and Personal Care Items

What qualifies as a return of food items? Return Window: You have seven business days to decide if you would like to return your orders, starting on the day you receive it. Acceptable returns are goods that have not yet been opened or tampered. The food items have to be in its the original (good sellable) condition that you received it.

Refund for Book Items

What qualifies as a return of book items? Return Window: You have seven business days to decide if you would like to return your orders, starting on the day you receive it. The rate of refund for book returns depends on the condition of the book returned.

Guide to Requesting a Refund for Returned Items

Here’s how it works…
  1. Send your Refund Request by postal mail or email us at the address below.  If you are sending a postal mail, please include the following documents: your Order Reference, Item, and quantity to be returned, Reason for the Refund, a copy of the receipt of your order.
  2. In reply, you will receive a Return Label which you will put on the box containing your returned goods. You MUST ship the goods at your expense. Make sure you ship to the address provided on the Return Label.
  1. Upon receipt of the goods you returned, it will be assessed based on the Conditions for the refund. The products should be in merchantable condition (i.e. we could resell them because they’re in good condition).
  2. Depending on your preference, either via email or postal mail, you will receive a confirmation from us that your refund is being processed.
We do not take title to a returned physical product until we receive it. In limited circumstances, and at our sole discretion, we may issue a full or partial refund without the return of a physical product you purchased from us. If we issue such a refund without a product return, we do not take title to the physical product that has not been returned.

Request for Refund for Damaged Goods

In case you receive goods that have been damaged in transit, you may request for a 100% refund or we can replace the items you ordered at no extra cost to you. To process this request, please send a photo of the damaged goods and email us within 24 hours you received your package. There is no need to ship the damaged goods back to us.

When to Expect your Refund

You will receive an email confirmation of your refund. For refunds that do not require returns, you will receive your refund within 3-7 days it is processed, depending on the financial institution involved. For refunds that require returns, you will receive your refund within 3-7 days depending on the financial institution involved AFTER we receive the goods you have returned and inspected in good sellable condition.

Refund Amount

How much will my refund be? Returned physical products are subject to a re-stocking fee equivalent to 20 percent of the purchase price.

Shipment and Risk of Loss

When you buy a physical product from our website, the purchase is made per a shipment contract. Whether we ship the product directly to you, or it is shipped to you by a third party (e.g. a drop shipper), the risk of loss and title for each product purchased from us passes to you once it has been delivered to the carrier (e.g. U.S. Postal Service, U.P.S., FedEx etc.). We are not responsible for items lost during transit.

Subscription Cancellations

If you want to cancel a subscription you have with us, please use the information in the “Contact Us” section below to make your cancellation request. When you cancel a subscription with us, you will continue to receive your subscription benefits until the end of the current billing period. You will not receive a refund of any portion of the subscription fees you paid for the current or prior billing periods. Example: If we process a monthly subscription’s cancellation on March 7th, you will continue to receive the benefits of that subscription until March 31st and there will not be a refund of any part of the March monthly subscription fee. You will neither be billed for nor receive the benefits of the canceled subscription after March. If you choose a multi-payment option for a single subscription period, when you cancel a subscription during that period, you will continue to receive the benefits of the subscription until the end of the period and must continue to honor your agreement to make multiple payments for that subscription period. Example: If we process an annual subscription’s cancellation in May that you agreed to pay for with quarterly payments (January 1st, April 1st, July 1st, and September 1st), you will continue to receive the benefits of that subscription until the end of the year, there will not be a refund of any part of the annual subscription fee already paid, and you must make the two remaining quarterly payments (July 1st and September 1st). You will neither be billed for nor receive the benefits of the canceled subscription after the end of the annual subscription period. Do not wait until the end of a billing or subscription period to make a subscription cancellation request because such requests are typically processed within 2 to 3 business days after we receive them. As it takes longer for us to receive postal mail than electronic mail, we recommend that you email your request. Providing us with your account/subscription number (if you have one) can also speed up the process of honoring your request. We will confirm your subscription has been canceled by either email or postal mail.

Contacting Us

Email your refund or subscription cancellation request to order[at]mvpselections.com. Please include the words "Refund Request" or “Subscription Cancellation Request” in the subject line of your email. When you communicate with us by email concerning a request for a refund or subscription cancellation, you are agreeing that we can respond to you by email or other electronic means of communication. Send your written request for a refund or subscription cancellation by first class postal mail to: MVP SELECTIONS LLC Attn: Refunds & Subscriptions Department 122 N. Holderrieth Blvd. P.O. Box 813 Tomball, TX 77375-9998 United States To serve you and others better in the future, we request (but do not require) that you tell us why you want a refund or cancel your subscription. We want satisfied customers. Please remember that asking for a refund but continuing to use products purchased from us is the same thing as stealing and may also violate the applicable intellectual property rights law. This Policy and Customer Agreements Any customer agreement between us supersedes this policy to the extent there is any conflict with the terms and conditions of the customer agreement. This refund policy was last updated on November 29, 2017. Copyright © 2008-2017 Law Office of Michael E. Young PLLC and generated with Website Legal Forms Generator software, and licensed for use by the owner of this Website at www.mvpselections.com. All Rights Reserved. No portion of this document may be copied or used by anyone other than the licensee without the express written permission of the copyright owner. Use of this document does not make the website owner a client of the law firm. Contact the website owner with any questions or concerns about this site.